Can AI step up to offer help where humans cannot?

If applied inappropriately, artificial intelligence (AI) can bring more harm than good. But, it can offer a much-needed helping hand when humans are unable to find comfort from their own kind. 

AI hasn’t always gotten a good rep. It has been accused of replacing human roles, taking away a person’s livelihood, and threatening human rights.

With the right checks and balances in place, though, few can deny the potential for AI to enhance business operations and improve lives

Others have tapped AI to help save lives.

The Chopra Foundation in September 2020 introduced a chatbot, dubbed Piwi, to provide a “community-driven solution” that aims to prevent suicide. The AI-powered platform is trained by “experts” and, based on the online interactions, will connect users to 5,000 counsellors who are on standby. 

The foundation’s CEO Poonacha Machaiah said: “With Piwi, we are giving people access to emotional AI to learn, interpret, and respond to human emotions. By recognising signs for anxiety and mood changes, we can improve self-awareness and increase coping skills, including steps to reduce stress and prevent suicide by timely real-time assistance and intervention.”

Piwi has deescalated more than 6,000 suicide attempts and handled 11 million conversations through text,

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