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Datalec Precision Installations (DPI) announces the addition of its Intelligent Hands Managed Services. Datalec’s Intelligent Hands Managed Services provides end-to-end monitoring and management of data centre customer environments throughout several European countries, 24x7x365.
The company’s Intelligent Hands Managed Services guarantees DPI engineering availability 24 hours a day. DPI engineers assist clients with routine work as well as unplanned business critical requirements. The solution offers customer support levels including expedited rapid response times.
Customers can raise a trouble ticket through DPI’s service desk and receive a response from a certified engineer within 15 minutes. This latest capability enhances operational efficiency for DPI’s data centre customers, while providing flexible service options tailored to a client’s specific requirements.
DPI utilises in-house design, engineering, installation and project management teams that are highly experienced and fully trained across a variety of data centre specialties. While reducing both the cost and risk for its customers,
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