DBS Bank has attributed the source of a service glitch to “access control servers”, which it says left many customers unable to log into their accounts. The Singapore bank has been instructed by the local regulator to investigate the cause of the problem that lasted two days.
The service disruption was first reported Tuesday morning when several customers faced difficulties logging into or accessing DBS’ online and mobile services. The bank initially provided few details on what caused the issue, saying on its Twitter and Facebook profiles and website that it was aware customers were experiencing “intermittent slowness when accessing [its] banking services”.
In an update posted early Wednesday morning, DBS said the problem was resolved and services restored. However, customers again reported difficulties accessing the bank’s online services, leading the bank to acknowledge later that day the issue had recurred.
It posted a video message Wednesday afternoon from its Singapore head Shee Tse Koon, who said the problem was “less severe” than the previous day, while apologising for the “anxiety caused”.
“We identified a problem with our access control servers and this is why many of you have been unable to log in. We have since been working round the clock, together with our