DBS Bank offers few details about hours-long service disruption

Several customers of DBS Bank have not been able to log into or access the Singapore bank’s online and mobile services since Tuesday morning. The service disruption remains unresolved, with few details from DBS on what it is doing behind the scenes to address the issue.

Instead, the bank posted the same message Tuesday afternoon on its Twitter and Facebook profiles as well as website: “Some of our customers are facing intermittent slowness when accessing our banking services, and we are currently working to resolve this. We apologise for the inconvenience caused during this time, and please try again later.”

Its customers took issue with the statement, with several saying there was nothing “intermittent” or “slow” about the disruption when they were not able to access their account at all. Others noted the service outage began as early as 8.30 in the morning and had continued into the night. 

At the time this article was published, the issue remained unresolved. 

“There is no ‘intermittent’ slowness. The whole banking service is down. Now it keeps giving ‘expired’ session msg when I clearly have responded quickly to the authentication. This is ridiculous. it’s been down for hours,” one customer posted on the bank’s Facebook page. 

Another noted

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