NSW government stands up dedicated unit to fight identity theft

The New South Wales government has established a dedicated unit that will provide support for citizens who have had their personal information or government proof of identity credentials stolen or fraudulently obtained.

The new unit, known as IDSupport NSW, will become the single point of call for citizens who have had their identity stolen. It will work with other NSW government departments and Australia and New Zealand’s national identity and cyber support service, IDCare, to mitigate the risk of stolen personal information being used for identity crimes and replace compromised identity documents where appropriate.

“IDSupport NSW will for the first time provide a single point-of-contact for citizens who have had their identity compromised, while ensuring we have a coordinated end-to-end privacy incident response service in NSW Government,” Minister for Digital and Customer Service Victor Dominello said.

“The unit will remove the burden from customers who need to replace identification documents, improving their experience at what we know can be a difficult time.”

The state government added IDSupport NSW would also provide citizens with options for additional support, such as counselling services, and deliver education and awareness campaigns about personal cybersecurity and identity resilience together with Cyber Security NSW and other government agencies.

The Department of Customer

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