Whether it’s blockchain, artificial intelligence, drones, or beyond, emerging technologies pique imaginations and jumpstart business owners’ thoughts about innovation and money-making potential. Count MSPs among the inspired. And yet, turning inspiration to profit is a journey for most. And while MSPs are top of their game when it comes to managing traditional infrastructure hardware and software, most are not cryptocurrency or virtual reality experts. In this case, embracing emerging technology will require adjustments, investments, and new thinking.
What does this journey look like and how successful can it be?
To start to answer these questions, it’s important to note where emerging tech sits on today’s MSP radar screen. CompTIA’s Trends in Managed Services 2022 research finds MSP enthusiasm high for a wide range of technologies to serve as a path for growth and profitability. Half of respondents say emerging technologies—those sold to customers and/or used internally to run their own business operations—will play a major role in the evolution of the managed services market in the next two years. Another 43% believe emtech will have at least a moderate role. And only a small fraction (7%) remains mostly blasé about emtech’s potential impact on their business.