Verizon-owned Visible acknowledges hack, confirms account manipulations

All-digital wireless carrier Visible has finally addressed issues its users were having with their accounts this week.

The company, which is owned by Verizon, has faced overwhelming criticism from users, who took to social media to say their accounts had been hacked and used to buy phones or make other charges. 

Multiple customers voiced their complaints on Reddit and other social media sites, saying they had been locked out of their accounts, had their addresses changed, and had still not not gotten any response from Visible. 

The company came forward and confirmed the attack in a Twitter thread on Wednesday afternoon, writing that it was “aware of an issue in which some member accounts were accessed and/or charged without their authorization.” 

“As soon as we were made aware of the issue, we initiated a review and deployed tools to mitigate the issue, enabling additional controls to further protect our members. Our investigation indicates that threat actors were able to access username/passwords from outside sources, and exploit that information to login to Visible accounts,” the company claimed.

The company urged affected customers to contact them if there were any charges made to their account without their knowledge. 

A Reddit user said on Monday that they discovered a $1,175.85

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