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What airports can teach us about the power of invisible business AI
Airports appear effortless to travelers but rely on complex, invisible coordination between dozens of systems and stakeholders. Businesses face the same challenge. The article argues AI's greatest value lies not in headline-grabbing applications but in behind-the-scenes operational intelligence — connecting data sources, anticipating disruptions, and enabling adaptive responses. Like well-run airports, successful businesses will embed AI into core processes so customers simply notice that everything works.
Securing adoption in the era of shadow AI
Organizations face growing risks from "shadow AI" — unauthorized AI tools employees use without IT oversight. To address this, companies should establish clear AI usage policies, create approved tool inventories, and implement monitoring. Balancing restriction with enablement is key; overly rigid controls drive workarounds. Security teams should engage employees, offer sanctioned alternatives, and build governance frameworks that allow responsible AI adoption at scale.