Luxury hotel chain in Thailand reports data breach

A luxury hotel chain in Thailand is reporting a data breach thanks to a notorious group of cybercriminals who have been behind a spate of attacks in recent weeks. 

Thirayuth Chirathivat, CEO of Centara Hotels & Resorts, said in a statement that on October 14, they were “made aware” of a cyberattack on the hotel chain’s network.

An investigation confirmed that cyber attackers had in fact breached their system and accessed the data of some customers. The data accessed includes names, booking information, phone numbers, email addresses, home addresses and photos of IDs. 

The company did not say if the IDs accessed included passports, which are often asked for by hotels like Centara Hotels & Resorts.

“Whilst the breach has been successfully contained, the investigation into the source, root cause and complete extent of the incident remains ongoing and we will provide more information when it becomes available,” Chirathivat said.

Chirathivat went on to urge the hotel’s customers to “change their passwords as soon as possible, and to remain aware of any suspicious or unsolicited calls and/or emails requesting personal information.” 

“We can confirm that we at Centara Hotels & Resorts will not be contacting you to ask for any personal identifiable information,” Chirathivat added, noting

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