NYC school platform outage complicating COVID-19 tracing efforts

A digital education platform used by dozens of New York City schools is still struggling to get systems back up and running after reporting a days-long outage. 

Illuminate Education, which owns popular school management platforms Skedula and PupilPath, said it is still in the process of restoring service after a “security incident” that began on January 8. 

Scott Virkler, chief operating officer of Illuminate Education, told ZDNet that their priority is “to restore service as soon as possible and do everything in our power to help users.” 

“We launched an investigation with the help of third-party experts, and that is still ongoing,” Virkler said, declining to answer other questions. 

On the company’s status update website, Illuminate Education says it has continued experiencing a service interruption affecting all IO Classroom applications for nearly 10 days. They have not provided a new update since January 11. 

The online grading and attendance platforms are used heavily within the New York City public school system, and Virkler told The New York Daily News on January 11 that it was investigating an “attempted security incident.” He did not explain that statement further.

It is still unclear whether data from the platform was leaked during the attack and the Department of Education

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