Electronic Arts blamed “human error” after attackers compromised customer support and took over and drained some of the top FIFA Ultimate Team player accounts.
Electronic Arts (EA) has attributed a recent series of takeovers of high-profile accounts of FIFA Ultimate Team players to “human error” within its customer experience team, some of whom apparently fell prey to a socially engineered phishing attack.
After a number of top traders of FIFA’s Ultimate Team game last week reported that their accounts had been taken over and cleared of points and thousands of dollars in game currency, EA launched an investigation.
The company discovered that phishers managed to “exploit human error” among EA’s customer support staff to compromise less than 50 top trader accounts, the company wrote in a post on its website Tuesday.
“Utilizing threats and other ‘social engineering’ methods, individuals acting maliciously were able to exploit human error within our customer experience team and bypass two-factor authentication to gain access to player accounts,” the company said.
Ultimate Team is an online soccer game that allows players to build virtual squads of real-life competitive players and then to compete with other teams online. Top traders rack up significant